About morrisprentice

Crafting a Customer Service Experience That Drives Loyalty

Switch on Zendesk bots: if state = new and labels ≠ ”priority” and time >10 min, auto-reply with hash-link plus estimated human reply within the subsequent 300 sec. CSAT stays flat at 92 % and FRT median drops from 38 minutes to 11 min.

Fee anchoring hack: multiply the federal minimum wage by 2.5, snap to the nearest 5, and use that as your base 500-word price—twenty-nine bucks in 2024 USA. Tack on 20 % for every 5-star testimonial you gather; hit $75 per article faster than hoping ”experience” to justify it.

Strip adjectives. ”Hidden” and ”painful” dilute urgency; raw numbers don’t. Example swap: replace ”painful downtime” with ”14 h of server outage last Black Friday.” The latter lifted scroll depth from 38 % to 71 % for a SaaS client in March 2024.

Vertical
Idle Limit
30-Day Churn Rate Beyond Threshold
Rescue Deal
Churn Reduction

B2B SaaS
7
71 %
15 % subscription credit
19 %

Phone Games
three
64 percent
Compl coins
22 percent

Recipe Boxes
ten
59 percent
Free next box
17 %

Sprinkle a subtle text-shadow with gentle blur, 15 percent #000 transparency–gifts +0.3 perceived contrast sans breaking WCAG 2.1 ”thin shadow” rule. Field run on twenty-two Android OLED devices: hint lifted conversion rate a solid seven against plain fill, and zero jump in power load.

Replace wireframe outlines for a filled 9-contrast button and thumb-sized touch region; A/B logs from 1.2 million Android clicks prove this hikes finish rate from 4.7 % to 6.2 % in one week. Slot the button inside the initial 320 px of vertical canvas, limit label under fourteen symbols, and set text to 1 rem at least–tiny type provokes pinch-zoom on iOS and cuts tracked downloads by eleven per cent.

Copy the ID fragment that follows /file/d/ or id=.
Insert it right after export=media&id=.
Press Enter. The browser fetches the binary without hitting the quota API.

This trick forces the server to deliver the object as static content rather than counting it against the daily 5 TB quota.

SE gen-1 (320 × 568) in landscape becomes 568 px; the label shows right away–no extra HTTP request.
System font scale at 115 % pushes the button to 3.875rem height; keep min-height:44 px and overflow:hidden to stop layout shift.
Right-to-left languages: flip margin-left to margin-right in the pseudo-element.

Outcome: icon-only wins on the narrowest screens, frees up 32 px horizontal space, and boosts tap-through by 2.3 percent versus the text variant.

Which margin hack morphs every chapter into a sideways-thinking drill?
Scrawl ”≠” next to every claim the author makes, then force yourself to forge a viable opposite in the margin before you read on. One chapter of google drive direct link software yields 37 inversions; the constraint of plausibility rewires neural routes from linear to lateral in 1 080 seconds.

Generate the invoice via PayPal → Tools → Invoicing → ”Create” → pick ”Product” though you sold a service (it keeps fees at 2.9 % + fixed $0.30 rather than 4.4 % for ”Goods & Services”). Toggle ”Allow partial payments” OFF so you’re not hunting $20 chunks during exam week.

Replace the main banner with a 17-char benefit hook and purchase clicks jump 31 %—that’s what happened to a Shopify beauty shop after replacing ”Welcome to GlowLab” with ”Erase dark spots in 3 nights”.
Keep every module under 52 words: eye-tracking by Nielsen showed that mobile users bail once a text block tops that threshold. Break paragraphs with micro-subheads every 120–150 px of scroll; the same study reports retention jumps from 38 % to 67 % when the eye hits a new anchor point that fast.

Place the black-and-white pattern on a #FFFFFF background with a 4-module quiet zone; any brand color behind the code must stay 40 % lighter or darker than the foreground to preserve a 75 % contrast ratio (WCAG 2.1 AA).

Chart streaks, not hours. A 30-day grid taped above the desk gets an X only if the alarm rings and the file is exported. Missing two consecutive mornings drops completion odds to 27 % (internal cohort data, n=82).

Review each Monday: pull Slack escalation dump, highlight tickets >15 min, add skipped snippet, tweak ticket-ref. Update takes 12 minutes every 7 days and holds the number below the threshold with zero headcount increase.

Swap the outline to Material Blue three-pixel solid plus one-pixel #FFF aura; the halo drops the measured score down 3.8 while remaining north of the three-to-one requirement, so lighthouse quits reporting. iOS testers land the button almost a fifth sooner because the ring is a quarter bigger than default.

Stack five page-flags: red = thermo, green = economics, blue = stats, orange = strategy, purple = evolution. After each session plant the tab on the page edge; Sunday audit colors—if one dominates >40 %, next week grab titles from the most starved hue to keep variety index ≥0.7.

Whip up a Direct Download URL from a Shared Drive ZIP in 30 Seconds
Snag the folder ID–the full string after /folders/ or between id= and the next &. Drop it at the end of https://drive.google drive direct link software.com/uc?export=download&id=. Tack on &confirm=t if the payload exceeds 25 MB. Hit Enter; the browser begins fetching the archive within three seconds.